ELECTRONIC TOLLING

• Tolling Overview
• How does it work?
• Cashback

Roam Express e-TAG

• Account Overview
• Apply for Roam Express e-TAG
• Installation Guide
• Customer Service Agreement
• Fees and Charges
• Change my Address
• e-TAG Beeps

VISITOR'S e-PASS

• Product Overview
• Apply for Roam Express e-PASS
• Fees and Charges
• Customer Service Agreement

INFORMATION

• About Us
• Information Request
• Contact Us

CUSTOMER CHARTER

• Customer Service Promises
• Our Targets
• Our Results
• Resolving Problems
• Tolling Customer Ombudsman

Tips on how to avoid fees

• Ensure your account remains in positive balance
• List vehicles on account before travel or up to 48 hours after the first trip on any toll road
  • Log in to check your vehicles / add a new vehicle
• Travel with an e-TAG correctly mounted
• If you are sharing an e-TAG between vehicles, install a holder in every vehicle
  • Log in to order a new holder
  • View installation instructions
• Listen to the beeps and contact us if:
  • There is no beep
  • There is more than one beep
• Keep us up to date with your contact details so we can alert you if there is a problem
  • Log in to update your details

New Customers

Existing Customers